All items sold on our website are eligible for a refund (15% restocking fee does apply) or exchange within 14 days of the delivery date. Exceptions as follows:
The following items are not eligible for return or exchange:
Software (includes downloads and hard copy)
Manuals (includes downloads and hard copy)
Unless otherwise specified, shipments will be made via the best way, with shipping charges prepaid and added to the invoice.
All CCS shipments are FOB Origin and become the property of the customer once they leave the CCS warehouse. In the event of shortages or damage to the shipment, the customer should contact the delivering carrier upon receipt of the merchandise to file a claim.
Orders may be canceled any time up until the order has shipped.
Should a backorder situation arise, the merchandise will be shipped at the backorder or current price, whichever is lower.
All product pricing and specifications are subject to change without notice.
How Copper Communication Solutions Uses Personal Information Collected Online
Copper Communication Solutions collects personally identifiable information, like names, postal addresses, email addresses, etc. when voluntarily submitted by our valued visitors. The information you provide is used to fulfill your specific request. This information is used only to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to our mailing list.
Computer Tracking and Cookies
This site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help us customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
How Your Information May Be Shared
Copper Communication Solutions may share information with governmental agencies or other companies assisting us in fraud prevention or investigation.
We may do so when: A) permitted or required by law; or, B) attempting to protect against or prevent actual or potential fraud or unauthorized transactions; or, C) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Personal Information that Copper Communication Solutions May Collect Online
Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you opt out of further mailings.
Copper Communication Solutions reserves the right to make changes to this policy. Any changes to this policy will be posted.
Copper Communication Solutions Limited Warranty Statement
Copper Communication Solutions, as the exclusive manufacturer and distributor of GWC brand products, warrants its products to be free from defects in materials and workmanship for a period of one year from the date of purchase. Upon receipt of a defective product from the purchaser (with transportation charges prepaid) during the warranty period, Copper Communication Solutions will, at its option, replace or repair the product at no additional charge. The purchaser is responsible for ensuring the product returned and assumes the risk of loss during shipment.
THIS WARRANTY IS EXPRESSLY SUBJECT TO THE FOLLOWING CONDITIONS: (1) THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN DAMAGED BY NEGLIGENCE, ACCIDENT, MISUSE, ABUSE, OR MISAPPLICATION, HAS BEEN DAMAGED AS A RESULT OF BEING IMPROPERLY CONNECTED TO OTHER EQUIPMENT, HAS BEEN MODIFIED WITHOUT THE EXPRESS, WRITTEN CONSENT OF COPPER COMMUNICATION SOLUTIONS, OR IF THE SERIAL NUMBER HAS BEEN REMOVED OR DEFACED; (2) THIS WARRANTY IS LIMITED TO THE REPLACEMENT OR REPAIR OF THE PRODUCT AND SHALL NOT BE EXTENDED TO DAMAGE OF EQUIPMENT OF OTHER MANUFACTURERS; AND (3) THIS WARRANTY IS NON-TRANSFERRABLE, APPLIES ONLY TO THE ORIGINAL PURCHASER, AND DOES NOT EXTEND TO SUBSEQUENT OWNERS OF THE PRODUCT.
EXCEPT AS EXPRESSLY SET FORWARD ABOVE, COPPER COMMUNICATION SOLUTIONS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COPPER COMMUNICATION SOLUTIONS EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN. THE PURCHASERS SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. UNDER NO CIRCUMSTANCES WILL COPPER COMMUNICATION SOLUTIONS BE LIABLE TO ANY PURCHASER, OR TO ANY USER, FOR ANY LOSS OR DAMAGES, DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL, ARISING OUT OF OR IN CONJUNCTION WITH THE USE OR INABILITY TO USE THE COPPER COMMUNICATION SOLUTIONS PRODUCT PURCHASED BY THE PURCHASER.
Other Manufacturers Warranty Statement
Copper Communication Solutions markets and sells products from a variety of manufacturers. Products purchased at Copper Communication Solutions by those manufacturers are subject to the warranty information and policies as provided by the applicable manufacturer.